Role Overview
We are looking for an experienced APGM – Operations Lead to lead large-scale Product Data Management, Product Information Management (PIM), catalog management, taxonomy, content enrichment and data transformation operations for global Retail and eCommerce clients.
The role will have end-to-end ownership of operational delivery, client management, quality, productivity, transformation, commercial performance and people leadership across multi-site and multi-geography teams. The ideal candidate should have robust experience in a BPO/KPO environment, with a positive understanding of retail/eCommerce product data and digital commerce operations.
Key Responsibilities
Operations & Delivery Leadership
• Own end-to-end delivery of large-scale Product Data Management and eCommerce operations.
• Lead multi-site teams handling product onboarding, catalog creation, enrichment, categorization, taxonomy, content management and data quality.
• Drive performance against SLA, KPI, productivity, quality, TAT, CSAT and commercial objectives.
• Lead capacity planning, forecasting,



resource allocation and operational governance.
• Establish robust processes, controls, quality frameworks and risk management mechanisms.

Product Data & eCommerce Expertise
• Provide leadership across product data enrichment, taxonomy, categorization, attribute management, product descriptions, digital assets and catalog normalization.
• Ensure product information is accurate, complete, consistent and optimized for digital commerce channels.
• Drive standardization of product data across websites, marketplaces and eCommerce platforms.
• Work with client/category teams to define product attributes, taxonomy structures and content standards.
• Drive adoption of PIM/MDM and catalog management platforms and associated workflows.

Client & Stakeholder Management
• Build solid relationships with senior client stakeholders across US, EMEA and APJ.
• Lead governance reviews, QBRs, operational reviews and

📌 Associate Program Manager Mumbai
🏢 eClerx
📍 Mumbai