Area(s) of responsibility

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• Responsible for Leading Production Support projects consisting of Mission critical applications in 24*7 support model

• Manage client relationships and handle their expectations.

• Ensure services meet agreed-upon service level agreements (SLAs)

• Oversee service delivery processes and procedures

• Identify and rectify service delivery issues, including conducting root cause analysis.

• Implement service improvement plans.

• Coordinate and manage project teams and service providers.

• Ensure the delivery team is adequately trained and resourced.

• Collaborate effectively with internal and external stakeholders to ensure seamless delivery

Skills with M/O flag are part of Specialization

Scrum - PL4 (Mandatory)
Help the tribe -PL4 (Behavioural)
Software Configuration - PL2 (Optional)
Think Holistically -PL4 (Behavioural)
Win the Customer -PL4 (Behavioural)




One Birlasoft -PL4 (Behavioural)
Results Matter -PL4 (Behavioural)
Stakeholder Relationship Management -PL3 (Functional)
Get Future Ready -PL4 (Behavioural)
Demand Management -PL3 (Functional)
Change Control -PL4 (Functional)
P&L; Management -PL3 (Functional)
Account Management -PL2 (Functional)
Quality Assurance -PL3 (Functional)
Programme Management -PL2 (Functional)
Estimation & Scheduling -PL4 (Functional)
Enterprise And Business Architecture - PL3 (Mandatory)
Project Management -PL4 (Functional)
Change management - PL3 (Mandatory)
Team Management -PL3 (Functional)
Agile Protected - PL4 (Mandatory)
Proposal Building -PL2 (Functional)
Requirements Definition And Management -PL4 (Functional)

📌 Program Manager Hyderabad
🏢 Birlasoft
📍 Hyderabad