Amazon Pay India's mission is to be India's most convenient rewarding and trusted way to pay. Customers can use Amazon Pay to pay for their payment needs like bill payments, money transfers, travel ticketing, insurance, merchant payments etc., (what we call everyday use-cases). Amazon Pay also has proprietary payment methods which give customers the best experience in terms of success rates, conversion and credit availability.
In this job role, the product manager for post transaction experience will be responsible for three large problems
Ensuring the customers are able to solve all their post transaction queries in a self-serve manner on the Amazon app by defining the customer experience across all post-transaction touchpoints including but not limited to Thank you pages, Notifications, Your transactions and self-serve tools available on the app.
Empower the customer support agents with the right information & tools to handle and close loop escalations
Drive preference for Amazon Pay instruments and Amazon Pay use cases on post transaction pages leveraging customer data & insights
You should apply for this role if you enjoy building customer facing experiences at scale. You would be required to collaborate with a large group of business and product stakeholders to build the right customer experience, analyze data to make continuous improvements to the product on a monthly basis, create quarterly & yearly roadmaps and drive the product vision and strategy for all post transaction touchpoints.
Key job responsibilities
Strategy Development: Develop and execute the product strategy to enhance payment experiences across various use-cases, focusing on instrument selection, transaction latency, and success rates.
User Experience: Collaborate closely with UX/UI designers to create intuitive and seamless payment flows that enhance customer satisfaction and conversion rates.
Feature Prioritization: Identify and prioritize features and enhancements based on cus