About the job

Position: Technical Support Engineer (L2 Application Support)
Employment Type: Full time

About the Role

We are looking for a proactive and technically skilled Technical Support Engineer to support our FinTech and Payment Platform. The ideal candidate should have hands-on knowledge of web application architecture, robust troubleshooting abilities, and experience investigating production issues across frontend, backend, APIs, and databases.

This role acts as a bridge between Customer Support and Engineering by identifying root causes, resolving production issues, and ensuring high platform availability while providing excellent client support.

Key Responsibilities

• Investigate and resolve production issues reported by clients and internal teams.
• Provide Level-2 technical support for web applications, APIs, and payment systems.
• Analyse application logs, debug frontend, backend, API, and database issues.
• Perform SQL-based data validation and troubleshoot transaction-related issues.
• Monitor application health, services, queues, and production environments.




• Conduct Root Cause Analysis (RCA) and document recurring issues.
• Coordinate with Engineering, QA, DevOps, and Operations teams for issue resolution.
• Validate production fixes and perform post-deployment verification.
• Communicate technical updates and resolutions to clients professionally.
• Ensure incidents are resolved within defined SLAs.

Required Technical Skills

• Solid knowledge of Node.js, Express.js, React.js, JavaScript, HTML, CSS, and Laravel (PHP).
• Experience working with REST APIs, JWT/OAuth authentication, webhooks, and third-party integrations.
• Strong knowledge of MySQL, SQL queries, joins, data validation, and basic query optimisation.
• Hands-on experience with Postman, browser developer tools, application logs, Git, Linux commands, and production debugging.
• Good understanding of HTTP protocols, networking concepts, JSON/XML, and application monitoring.

Pref

📌 Technical Support Engineer Bengaluru (India)
🏢 CodeGama
📍 India