About the role

We’re looking for a pragmatic, solutions-oriented Manager with a proven track record of success to lead an Account Management team based out of our Bangalore office. As first line manager, you will coach and develop Account Managers for our SMB segment of accounts. You will lead your teams to meet their quota attainment and personal objectives. You will be responsible for developing multiple employees for promotion in this quick growing company
What you will do
• Manage a team of account managers to deliver an exceptional customer experience
• Drive a NDR number on a monthly basis across the team . Your team will be responsible for both retention and cross-sell.
• Provide leadership and direction to a newly established team – including hiring, training, and pace setting
• Develop specific and targeted goals for contributors on your team to help them grow and develop
• Find creative and creative ways to improve and increase performance
• Create, iterate and improve on “set piece” customer engagements to develop best practices that scale in SMB




• • Specifically focused on customer renewal and expansions.

• Support consistent and consultative client success processes
• Directly manage and resolve customer escalations
• Enable Account managers to facilitate excellent customer coordination with internal teams like support , implementation and billing
• Take an entrepreneurial approach to the role, working collaboratively with the rest of the leadership team to get things done

What you will need
• A minimum 3 years of experience scaling and managing a client-facing sales, Customer Success or Account management team in a fast-paced workplace.
• Previous experience as a top-performing IC - Account manager or customer success manager.
• Passion for and experience in hiring, developing and managing a team of individual contributors; Your team and their success are your top priority
• Proven track record of team quota-attainment via Net Revenue Retention
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📌 Manager, Account Management Bengaluru
🏢 Rippling
📍 Bengaluru