As a Customer Relationship Executive, you will be the face of our company, representing Digitide Solutions Limited in the CLM Domestic BFSI sector. Your primary role is to establish and nurture relationships with our valued customers, ensuring their needs are met and their satisfaction is maintained. You will be the first point of contact, handling inquiries, providing product and service information, and resolving any issues that may arise.

Responsibilities
• Handle customer inquiries and provide timely responses.
• Build and maintain positive customer relationships.
• Resolve customer issues and complaints effectively.
• Provide accurate and up-to-date product and service information.
• Ensure customer satisfaction and loyalty.
• Collaborate with internal teams to enhance customer experience.
• Stay updated on industry trends and competitor activities.
• Conduct market research and gather customer feedback.




• Assist in developing customer engagement strategies.
• Maintain accurate records of customer interactions and feedback.

Qualifications
• Excellent communication and interpersonal skills.
• Robust customer service orientation and empathy.
• Ability to build rapport and maintain positive relationships.
• Problem-solving and conflict resolution skills.
• Attention to detail and accuracy in handling customer data.
• Proficiency in MS Office and customer relationship management tools.
• Knowledge of BFSI industry and products is preferred.
• Ability to work independently and manage time effectively.
• Excellent organizational and multitasking skills.
• A positive attitude and a passion for customer satisfaction.

📌 Customer Relationship Executive Undarajavaram
🏢 Digitide Solutions
📍 Undarajavaram