The Process Lead – P2P will play a key role in managing and maintaining master vendor data, overseeing work order creation, and ensuring standardization, compliance, and process governance across the Procure-to-Pay (P2P) lifecycle. The role will be responsible for ensuring smooth and compliant vendor onboarding, validation, due diligence, risk checks, and work order creation and approval. The Process Lead will manage a team of 8–10 reportees and drive operational excellence across the initial stages of the P2P process.The role will establish a solid foundation for downstream activities, including operational execution, invoice processing, dispute resolution, and payment processing.

Responsibilities
Work Order Creation and Management
• Create a work order for critical / complex requisitions, update / edit the work orders basis requests and manage the approval policy

• Submit the work orders to suppliers in line with the agreed service levels; follow up with the vendor in case of any discrepancies.

• Own the records of issued work orders in the system, track exceptions, rejections,



escalations and turnaround SLA for the work order processing

• Resolve the queries raised by analysts in work order creation and handle critical / high value cases on your own
Stakeholder Management and Execution Support
• Act as a senior SPOC for all the communications on behalf of team to stakeholders in procurement / operations / finance / other P2P teams

• Be a single point of contact for all the vendor and work order related queries across the region, and with the headquarters

• Take a lead in multiple periodic companywide events such as budget preparation, internal audits, ICCL checks, TCV calculations etc.

• Handle work order related disputes in collaboration with operations / finance / other P2P teams.

• Maintain daily / weekly reports on work order creation, policy updates, vendor onboarding and keep entire P2P team, operations, area and region teams updated with the r

📌 Supervisor Work Order And Mdm Mumbai
🏢 Hapag Lloyd
📍 Mumbai