Role Summary
You will build everything the trainers teach. That means the material for the 5 trainer-led hours, the case packs managers use for the 2 practice hours, the self-paced module on the LMS, and the tests we run before and after. The one thing only you can do: you decide how it gets taught. That is the value of this seat. The trainer tells you what the problem is and what the training must cover. You decide the rest — which real situation to use, which practice activity, which example, how the test is built. A vague need comes in from the trainer. Something that actually teaches goes out. This is not typing up someone's notes. When the 30-day check says the work did not change, you rewrite it. Our content has to work at four levels — the common NIAT standard, the role track, the campus-specific piece, and the single module given to one person for their own gap. Everything is taught remotely, so the material has to hold attention over video and also make sense on its own when nobody is teaching it. The hard part is how we judge this work.
Content here is not judged on whether the deck looked valuable. It is judged on whether people worked differently afterwards, checked on a real sampled case.
Key Responsibilities
Start from the trainer's brief — The trainer hands you the problem, the topic and what a person must be able to do at the end. That is your starting point every time. If the brief is thin, go back and ask. Do not guess.
Decide how it will be taught — This is your call. Pick the real situation the session is built around. Pick the practice activity. Pick the example. Decide what people do in the room, not just what they hear. Sit in classes, listen to recorded calls and read tickets yourself so the examples are real ones.
Build the trainer-led material — Write the content for the 5 trainer-led hours, made for remote teaching, in a form a trainer can pick up and run.
Build the manager practice packs — Write the 2-hour practice packs that a line manager,