GENERAL SUMMARY:
The AMS Operations Director, APAC-IMEA is responsible for operational enablement of all AMS services, across the ROW market. They will provide directions for best practice adoption across all operational functions; onboarding, cash operations, device management and monitoring/support for Field Operations. To perform this job successfully, an individual must think strategically, demonstrate enthusiasm for customers, and be able to solve problems. He/She must also be accepting of a changing workplace and be constantly looking to influence the future of the company.

ESSENTIAL DUTIES AND TASKS:
• Build and maintain a deep understanding of our customers, business processes and technology across the ATM value chain.
• Become lean certified, lead and/or support various process improvement projects – VSM, A3’s etc.
• Liaise with Market and Country leadership, to align goals and to understand key projects that need support
• Work with peers in Global Operations, Solution Delivery and Product teams,



to ensure the countries in APAC and IMEA are provided with the expertise and resources needed for successful delivery
• Provide input to standard global metrics for operations and evaluate existing countries against the benchmark.
• Drive continuous improvement projects that raise the quality and efficiency of Brink’s AMS globally, with annual cost savings targets agreed.
• Partner with Global Operations leaders to adopt optimal operating models, aligning and executing on improvement projects. These would include chronic failure analysis, technician quality metrics, parts optimization, first time fix, MTBF (meantime between failure) and response time improvements.
• Drive roadmap to increase automation and reduce cost per ATM, to enable the business to scale and help Brink’s to compete better from a cost and quality perspective.
• Develop a roadmap for the APAC and IMEA markets, with concise demand for technology requirements and champion business case for tran

📌 Operations Director, Apac Imea Mumbai (India)
🏢 BRINKS
📍 India