Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Enterprise Network Operations
Positive to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Infra Tech Support Practitioner, the engineer will have to act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Roles & Responsibilities:




Provide L2/L3 support for day-to-day operational incidents.
Utilizes positive troubleshooting skills to quickly provide quality solutions for customer issues Troubleshooting Network-security issues.
Understanding of DC Infrastructure, architecture and concepts needed to support day-to-day operations.
Taking care of change requests, service requests and incidents through tickets.
Configuration and troubleshooting of Checkpoint firewall issues.
Configure and troubleshooting foundational data and control Policies, Application Profiles in Cisco ACI.
Provide accurate Incident resolution and Service Request management, within established Service Level Agreement (SLA.
Attending all internal and client calls.
Robust hands-on experience in WAN, LAN, Firewall, F5 Load balancers.
Understanding of 24x7 mission critical enterprise applications and the impact of service disruption on a company

📌 Infra Tech Support Practitioner Bengaluru
🏢 Accenture
📍 Bengaluru