Profile- ISM Technician
Experience: 2+ Years
Location: Mumbai (Goregaon/Worli)
Work Mode: Work from Office
Shift: General Shift
Salary- 5 LPA
Purpose:
Responsible for the successful delivery of all BAU Technology and Voice tasks.
Instrumental role for the successful delivery of IT relocation projects, undertaking the full audit and preliminary works promptly and to the highest standards.
Key Responsibilities
Hardware Inventory Management ensuring stock levels are constantly monitored.
Hardware request and receipt through our internal ordering system.
Actively monitoring the ticket queue and managing requests through to completion.
Housekeeping on IT rooms.
Supporting events like annual Power down – post desk checkouts (PC/monitors/Mouse + Keyboard/desk phone/headset/webcam).
Supports hardware decommissioning events.
Supports Business moves / changes – ensure involvement in early stages of planning.

Managing escalations through to conclusion.
Manage client expectations.
Setup and installation of Temporary training rooms / Office wide events - Expo's.




Comms room patching.
Supports work from home hardware requests.
Ensure that policies and guidelines relating to overtime and expenses are adhered to. All local guidelines for cost control are adhered to.
Manage own workload to ensure that assigned activities are completed within targets defined within SLA’s/OLA’s.
Demonstrate high levels of customer care behaviours at all times and adopt an approach that shows consistent commitment to providing a customer focused quality service.
Work across lines of service to ensure a coordinated approach to providing support for the customer.
Actively participate in a program of Continuous Service Improvement taking ownership of actions that deliver results.
Perform basic troubleshooting, system upgrades and replacements for employees.
Deploy equipment for recent hires and refreshes and collect equipment from offboarded employees.
Evaluate user requests and requirements and recommend ef

📌 Ism Technician Mumbai
🏢 r3 Consultant
📍 Mumbai