Key Responsibilities
Handle inbound customer interactions via chat with professionalism and empathy.
Understand customer issues and provide accurate and timely resolutions.
Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
Document chat interactions clearly and accurately in internal systems.

Required Qualifications
0–2 years of customer service experience (chat support preferred).
Solid written communication skills in English.
Ability to manage multiple chat conversations simultaneously.

Preferred Qualifications
Prior experience in chat-based customer support.
Exposure to healthcare, insurance, or managed care processes.
Familiarity with CRM tools or chat platforms.
Excellent typing speed and accuracy.
Complete Night Shift
Rotational weekly offs
100% Work from Office

Educational Background Eligibility

Process only candidates with the following qualifications:
B.Sc.
B.Com.
B.A.
MBA

Client Perks

Two-way cab facility from designated nodal points within a 40 km radius.

📌 Customer Service Representative Chat Support Gurugram
🏢 Artech Infosystems Private
📍 Gurugram