ESSENTIAL JOB FUNCTIONS:
• Mandatory Process Validations• CCT test panel preparations

• Complaint Handling & Troubleshooting• High‑severity issues often extend beyond one week.
• Certain critical cases require round‑the‑clock monitoring across shifts.

• Business Protection Against Competition
• Product Trials & Growth Initiatives• Ongoing and upcoming trials for alternate paint systems to protect existing business.
• Recent business trials in progress or pipeline.

• Ongoing Customer & Commercial Support• Regular visits to monitor competitor activity and maintain relationships with key decision‑makers.
• Paint inventory management at customer sites and regional warehouse.
• Payment follow‑ups and commercial coordination

Responsibilities
SKILL REQUIREMENTS:
• Utilizing industry and product (Liquid & Powder) applications concepts and procedures.
• Understanding of paint test methods, basic chemistry and their application methods.
• Applying expert principles and practices within an area or general principles and practices in multiple service areas.




• Providing technical guidance and advice to improve quality and efficiency.
• Working with line and management personnel.
• Communicating technical and operational concepts to facilitate sales.
• Providing technical customer service.
• Performing account management and sales activities.
• PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook); and other applications as required.
• Communicating with co-workers to provide and receive directions.

Qualifications
EXPERIENCE REQUIREMENTS:
• 4 ~ 10 years of experience as a technical service representative, preferably in General Industrial segment.

• Should have product and application knowledge on different liquid & powder chemistries.

• Minimum 2 years of experience towards managing customer production line independently.

• Should be ready to travel in North region

EDUCATIONAL REQUIREMENTS:
• Bachelor’s degree in science, Operations management or equiv

📌 Technical Service Officer West Pune (India)
🏢 Sherwin-Williams
📍 India