Overview

Waters Corporation's HR Service Delivery Centre supports approximately 16,000 employees globally. The HRSDC Specialist is a Tier 1 generalist role and the primary human point of contact for employees and managers whose issue the virtual agent or Knowledge Base could not resolve. This is a volume-driven role: breadth of case type across the full employee lifecycle, is what the role optimises for.

HRSDC's service catalogue will keep expanding as the HR org design and RACI analysis work progresses, and Specialists at this level will take on additional service categories from various HR Centres of Excellence over time. Each new addition will be onboarded once the underlying process has been streamlined, globalised, and standardised, so HRSDC takes on genuine shared-service work.

Responsibilities

Employee Lifecycle & Onboarding





• Own end-to-end written offer delivery via iCIMS following verbal offer discussion and confirmation by Talent Acquisition or the HR Generalist — HRSDC is the designated party for written offer issuance under the current TA/HR Generalist role split; field candidate questions on offer terms and escalate genuine negotiation back to TA/HR Generalist

• Own the pre-employment background check process end-to-end: initiate checks with the background check vendor upon offer acceptance, track status to clearance, resolve standard discrepancies directly, and manage adverse-finding escalations per policy

• Partner with new hires and the background check vendor to ensure required onboarding forms and Form I-9 documentation (USA) are completed, accurate, and filed within statutory timelines

• Release current-hire onboarding tasks and oversee new-hire system setup in SF Employee Central once background check clearance is confirmed and current hire information form is completed; manage exceptions across recent hires, hiring manager and relevant HR teams (e.g., contingent starts, delayed clearance) per policy

• Partner with people leaders to ensure all sta

📌 Hr Service Delivery Specialist Bengaluru
🏢 waters
📍 Bengaluru