Lead the strategy, engineering, and evolution of the Global Servicing Data Foundation and common/reusable Intelligence Access Layer, enabling trusted, governed, reusable, and AI-ready data capabilities at enterprise scale. Drive the modernization of servicing data platforms & reusable intelligence components that power operational insights, customer journey intelligence, analytics, automation, and AI-driven servicing experiences across American Express.

Core Responsibilities

Data Platform Strategy, Modernization & Engineering Execution
• Own the strategy, roadmap, and execution for Servicing Data Platforms, including Data as a Service (DaaS), Metrics as a Service (MaaS), Operational Data Engineering, Operational Reporting Platforms (real-time and historical), Customer Journey Intelligence Engine (CIE), Data Ingestion Platforms, and Data Lake Modernization.
• Define and execute multi-year platform modernization strategies aligned to cloud-first, AI-enabled enterprise objectives.
• Drive platform simplification, standardization, and reuse by reducing redundant data assets,



duplicate metrics, and fragmented servicing capabilities.
• Establish platform scalability, resiliency, availability, and performance objectives while ensuring operational excellence.
• Lead engineering teams responsible for platform development, reliability, automation, and lifecycle management.

Servicing Data Foundation Enablement
• Build and evolve foundational data capabilities that make data trusted, accessible, reusable, and consumable across servicing domains.
• Establish enterprise patterns for data federation, metadata management, lineage, cataloging, context propagation, and reusable intelligence services.
• Enable real-time and near-real-time access to servicing data through governed APIs, event-driven architectures, and intelligence access layers.
• Drive adoption of Data as a Service and Metrics as a Service capabilities across business and technology organizations.
• Partner with bu

📌 Director Software Engineering Chennai
🏢 American Express
📍 Chennai