You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by rapid responses, clear communication and reliable issue resolution.

Responsibilities
Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
Troubleshoot basic product issues and escalate when required.
Update all tickets and chats with clean, accurate notes.
Meet first response and resolution targets as per internal SLAs.
Maintain a consistent brand tone in every customer interaction.
Capture customer feedback and pass key patterns to the product and tech teams.
Support CSAT and resolution rate goals through steady quality.

Objective of the role:

Deliver transparent,



timely and consistent support that improves customer satisfaction and reduces friction in daily operations.

Requirements
Bachelor’s degree or equivalent.
One to three years of experience in customer support.
Robust verbal and written communication.
Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
Ability to manage multiple conversations without dropping quality.
Basic problem-solving and the ability to spot recurring issues.

Skills:- Customer Relationship Management (CRM), Customer Service, Customer Support, Customer Success and Customer Retention

📌 Customer Support Executive Mumbai (India)
🏢 InstaWeb Labs
📍 India