About Us:

ClearRoute is an engineering consultancy bridging Quality Engineering, Cloud Platforms and Developer Experience. We help enterprises reliably bring high-impact digital products to market faster, cheaper, and safer, working with technology leaders facing complex business challenges.

We take as much pride in our people, culture and work-life balance as we do in making better software. We’re not just making better software. We’re making the making of software better. Cooperative, entrepreneurial and dedicated to problem solving, we bring the step change our customer need to sustain innovation. Our values challenge us to do the best we can for ClearRoute, our customers and most importantly our team. This is an prospect for you to build the organisation from the ground up, use your voice to drive change and help transform organisations and problem domains.

Role:
· Monitor the health, latency, availability and error rates of AI services, model endpoints and supporting infrastructure.
· Triage, investigate and resolve incidents,



from failed API calls and rate limiting to degraded model output quality.
· Run root-cause analysis and write clear, blameless post-incident reviews with follow-up actions.
· Take part in a shared on-call rota for production AI services. Platform reliability and observability
· Build and maintain dashboards, alerts and logging for LLM workloads, including token usage, latency, cost and evaluation metrics.
· Maintain and improve deployment pipelines for models, prompts, agents and RAG components.
· Manage vector databases, embedding pipelines and data ingestion jobs.
· Automate repetitive support tasks and runbooks.

Key Responsibilities:
· Act as the escalation point for AI platform issues raised by delivery teams and client users.
· Write and maintain runbooks, knowledge-base articles and user guidance.
· Feed recurring issues and improvement ideas back to engineering and product owners.
· Help onboard current teams and clients onto

📌 Ai Platform Support Engineer Pune
🏢 ClearRoute
📍 Pune