BIRLASOFT

Job Description

Developer / Engineer – Agentic AI (Aisera & Allied Platforms)

Experience

8–12 years

Location

Noida / Pune / Bengaluru / Hyderabad (Hybrid)

Practice

Service Integration Practice

Employment Type

Full time

Role Summary

We are hiring hands-on Developers and Engineers to design, build, and deploy production-grade Agentic AI solutions on Aisera and similar platforms (ServiceNow AI and open agent frameworks) across client engagements. You will develop autonomous and multi-agent systems that reason, plan, and execute — integrating LLMs with enterprise systems to automate ITSM, operations, and business workflows, and remaining hands-on through to delivery.

Key Responsibilities

• Develop, configure, and deploy AI agents using Aisera’s platform and comparable agentic AI toolsets to solve real-world client workflows.

• Build autonomous and multi-agent systems capable of planning, reasoning, tool selection, and task execution.

• Design and implement RAG pipelines, function/tool calling, memory and context management,



and agent orchestration.

• Integrate agents with external systems — APIs, webhooks, databases, CRMs, ITSM platforms, and data pipelines — for seamless workflow execution.

• Apply prompt engineering and configuration tuning to optimize agent accuracy, latency, and cost in complex enterprise settings.

• Translate business requirements into functional and technical agent designs; run interactive demos and PoCs and iterate on feedback.

• Build scalable backend services/microservices for AI applications; ensure testing, monitoring, and CI/CD best practices.

• Implement AI governance, security, and compliance controls (auth flows, responsible-AI safeguards, observability of agent behavior).

• Troubleshoot, monitor, and continuously improve deployed agents using data-driven evaluation (A/B testing, performance monitoring).

Required Skills & Experience

• 8–12 years in software development, AI/ML engineering, or systems i

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