Role: Application Support & Software Reliability Engineer

Location: Offshore

Experience: 4+ Years

Work: L2/L3 Production Application Support | 24×7 On-Call

Role Overview

We are looking for an experienced Application Support & Software Reliability Engineer to provide L2/L3 production support across Windows, Linux, Java/.NET, healthcare integration, Kubernetes, databases and cloud/AI platforms.

Key Responsibilities
Handle and resolve L2/L3 production incidents within SLA.
Troubleshoot applications, middleware, databases and integrations.
Perform log analysis and RCA across IIS, Tomcat, Mirth Connect, SQL Server, PostgreSQL and Kubernetes.
Monitor application, database, integration and infrastructure health.
Execute approved deployments, releases, configuration changes and housekeeping.
Support Kubernetes environments using kubectl and Helm.
Participate in 24×7 on-call support.
Support DR drills, failover and failback activities.
Prepare detailed RCA reports and maintain knowledge-base documentation.
Coordinate with L4/vendor teams for complex issues.

Must-Have Skills




4+ years of production application support / L2-L3 support.
Solid Windows Server and Linux administration.
Hands-on troubleshooting of:
IIS / .NET
Tomcat / Java
Mirth Connect
MS SQL Server and PostgreSQL query troubleshooting.
Basic database performance tuning.
Kubernetes – kubectl, Helm, pod logs, events, networking.
Scripting knowledge in PowerShell, Bash or Python.
HL7 v2.x message debugging.
Experience with ITSM tools such as ServiceNow or Jira Service Management.

Valuable to Have
Healthcare application/support experience.
NVIDIA Triton, vLLM or NVIDIA DCGM.
GPU/AI inference platform support.
Grafana, Zabbix or Azure Monitor.
Experience with Kubernetes-based microservices.

Ideal Candidate

Someone who is a solid production troubleshooter, comfortable working across multiple technologies, can analyze logs and incidents independently, understands SLA-driven support, and is willing to participate in 24×7 on-call rotations.

📌 /production Application Support Mirth/ Gurugram
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📍 Gurugram