Roles & Responsibilities:
Responsible for the implementation and support for Safetrax tool for large corporates and fleet partners
Act as single point contact for all client queries.
Serve as a primary point-of-contact for Client satisfaction and act as the liaison between the clients, sales and other functional groups.
Managing the entire show of Account Management and supporting clients.
Owning the long term as well as the short-term growth strategy of the account(s).
Participate in internal planning activities to develop schedules and align resources for projects and support activities.
Showcasing a consulting mindset by acting as a solution provider rather than an order taker.
Find opportunities to bring in automation/orchestration in order to enhance client service experience.
Respond to queries from potential and existing customers, communicate Safetrax's value proposition and negotiate deals successfully.
Understand client needs and address within defined TAT





Knowledge & Experience:
Bachelor's degree and demonstrated prior Account/Service Management experience.
Information Technology experience
Strong written and oral communication skills.
Robust Microsoft Office skills (Excel, PowerPoint )
Robust aptitude for learning recent technologies and processes and an understanding of how to apply these in a customer facing environment
Understand technical risks and supportability parameters
Strong decision-making skills.
The ability to analyse, think innovatively, adapt and drive new best practices.
The ability to farm the account through relationship management.

Skills:- Software implementation, Customer Service, Customer Relationship Management (CRM), Customer Success, Field operations, Documentation, Client Management, KPI management and SLA

📌 Implementation Specialist Mumbai
🏢 MTAP Technologies
📍 Mumbai