As a Team Leader, you will play a vital role in driving the success of our customer care team. Your primary responsibility is to lead, motivate, and develop a team of Customer Care Executives, ensuring they deliver exceptional service to our clients. You will be the key point of contact for your team, providing support, guidance, and performance management. Additionally, you will collaborate with other departments to enhance overall customer satisfaction and drive continuous improvement.

Responsibilities
• Lead and manage a team of Customer Care Executives, providing mentorship and performance feedback.
• Ensure high-quality customer service by overseeing and guiding the team's interactions with clients.
• Handle complex customer inquiries and complaints, providing timely and effective resolutions.
• Monitor and analyze team performance metrics, identifying areas for improvement and implementing strategies to enhance productivity.
• Conduct regular team meetings to discuss performance, share best practices, and address any concerns.




• Collaborate with other departments to align customer care strategies with overall business objectives.
• Train and develop team members, ensuring they have the necessary skills and knowledge to excel in their roles.
• Maintain a positive and supportive work setting, fostering a culture of collaboration and continuous learning.
• Stay updated with industry trends and best practices, implementing cutting-edge approaches to enhance customer satisfaction.
• Ensure compliance with company policies and procedures, maintaining high standards of professionalism and ethics.

Qualifications
• Minimum of 3 years of experience in a customer care or team leadership role, preferably in a BFSI environment.
• Solid leadership and management skills, with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills, with a customer-centric approach.
• Proven track record of successfully managing and developing high-

📌 Team Leader Kolkata
🏢 Digitide Solutions
📍 Kolkata