Amex GBT is a place where colleagues find inspiration in travel as a force for valuable and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and cooperative culture where your voice is valued.

Responsibilities
• Support and maintain customers who have implemented the Customer Identity SaaS solution, resolving technical and non-technical customer issues in a timely fashion.
• Operational management of Support tickets
• Build and maintain excellent relationships with stakeholders and achieve the highest level of customer satisfaction.
• Work as part of our extended support team, doing whatever it takes to exceed customer expectations.
• Use your business and technical analysis skills and knowledge of the Development lifecycle to solve complex issues and promote best practices.
• Collaborate with other departments in the company to achieve customer satisfaction.

Requirements
• 8 Years of experience in OKTA Identity Cloud platforms.
• 3+ years of experience in Customer Support and technical support.




• Okta Administration Certification is required.
• Knowledge of one or more auth protocols/specifications: OAuth2, OIDC, SAML, WS-FED, LDAP, Azure AD, etc.
• Experience in setup of SSO Integrations between Okta and Other Identity Systems using SAML2,OIDC, WS-Fed and other protocols.
• Experience in Okta workflows.
• Experience in Okta App Integrations using SAML2/OIDC.
• Experience in security configurations of SPA, Web App, API and Native Applications.
• Experience in identifying identity threats and solutions.
• Expertise knowledge on SAML2 and OIDC protocols.
• Expertise knowledge on REST API and API Security.
• Experience in using Okta CLI, Okta API/SDK, Javascript, Postman and Curl.
• Knowledge of HTTP, encryption, basic security concepts
• Write code/script to build user scenarios using Okta API and SDKs, to reproduce issues.
• Take end-to-end ownership of questions and issues, including

📌 Customer Identity Engineer Bengaluru
🏢 American Express Global Business Travel
📍 Bengaluru