At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world’s most cutting-edge companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.

Your Role

• Own end-to-end Application Management Services (AMS) / Run Operations delivery for enterprise applications.

• Manage production support, incident, problem, and change management while ensuring SLA/KPI adherence.

• Lead customer governance, stakeholder management, escalations, and service review meetings.

• Drive operational excellence, continuous improvement, automation, and service stability initiatives.

• Manage delivery teams, resource planning, capacity management, and basic financial/governance activities.

Your Profile





• 15+ years of IT experience with solid ADM/AMS Application Support background.

• Technical foundation in Java, .NET, C#, J2EE, or other custom application technologies.

• Hands-on experience in Run Operations, Production Support, Incident, Problem & Change Management.

• ITIL, ServiceNow/JIRA, SLA/KPI governance, stakeholder and client management.

• Team leadership experience along with exposure to budgeting, forecasting, resource planning, and operational governance.

What you'll love about working here

• You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group.

• You will also get personalized career guidance from our leaders.
You will get comprehensive wellness perks including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.

• At Capgemini, you can work on cutting-edge projects in tec

📌 Run Service Delivery Manager Pune
🏢 Capgemini
📍 Pune