Key Responsibilities
Lead continuous improvement and operational excellence initiatives.
Manage and mentor 2 analysts and oversee delivery quality.
Develop KPI frameworks, scorecards and executive dashboards.
Perform advanced data analysis, trend analysis and root cause analysis.
Build Power BI dashboards, DAX measures and data models.
Automate reporting and workflows using VBA, Power Automate and Python.
Lead cross-functional projects and track advantages realization.
Design executive communications and project newsletters using Adobe Express.
Support ITIL-aligned service improvement initiatives.
Mandatory Technical Skills
PL-300 Microsoft Certified: Power BI Data Analyst Associate
ServiceNow ITSC tool (Reporting & Dashboard)
Advanced Microsoft Excel (Power Query, Pivot Tables, Advanced Formulas, VBA)
Data Analysis and Statistical Interpretation
Data Modeling & Visualization and Storytelling
Power BI Development and Administration
Python for Analytics and Automation
Power Automate
Microsoft Office Suite
Project Management
Reporting Governance and MIS
Lean Six Sigma Fundamentals
ITIL v4 Fundamentals
Leadership Competencies
People Management
Stakeholder Management
Business Partnership
Strategic Thinking
Problem Solving
Communication & Presentation Skills
Preferred Certifications
Lean Six Sigma Green Belt/Yellow Belt
ITIL v4 Foundation
Experience Requirements
9 –12+ years in Operations Excellence, Analytics, Reporting, Business Intelligence, Automation or Continuous Improvement settings.
KPIs
Automation hours saved
Operational efficiency gains
Reporting accuracy
Project delivery success
Stakeholder satisfaction
Team development outcomes
Location:
IND-KA-Bengaluru-BTPCitrine-ML
Created On:
23-Jul-2026
📌 Lead Operations Excellence Bengaluru (India)
🏢 Microland
📍 India
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