Position Summary

GESTC is building a up-to-date, event-driven, cloud-native GlobalAdvantage (GA) platform on Amazon Web Services (AWS).
Concretely, the workplace you will operate includes:
• Backend for Frontend (BFF) APIs on Amazon Elastic Kubernetes Service (Amazon EKS); Angular micro-frontends in the GA Portal.
• Amazon Managed Streaming for Apache Kafka (Amazon MSK)
• supported by an Amazon S3 data lake, AWS Glue, and Amazon OpenSearch Service, including the operational dashboards you will use daily.
• Azure DevOps continuous integration and continuous delivery (CI/CD), OpenTelemetry with Application Insights, and ServiceNow for IT service management (ITSM)

Data: Amazon Aurora PostgreSQL and Oracle as primary relational stores backbone where modules communicate through domain topics.

Integrations: external and client-system integration through Boomi iPaaS and a client API gateway

Workflow: human-in-the-loop processes on Pega bridged to Kafka

Security: AWS Cognito with Amazon Verified Permissions (AVP) policy-based authorization




This role does not require you to build these components. It does require sufficient understanding of how they work together to diagnose issues that cross them, coordinate the right teams, validate fixes, and improve how the platform is run.

This is an experienced position. You will work with Tier 1 support personnel and provide Tier 2 support across the platform, supporting users from both a technical and functional perspective. More than resolving tickets, you will own assigned production issues through diagnosis, resolution, validation, communication, and closure, and continuously improve the reliability and supportability of the platform.
Because the platform is event-driven and multi-layered, a single incident may span a micro-frontend, a .NET API, an Aurora/Oracle query, a Kafka message routed to a dead-letter queue (DLQ), a Boomi HRIS feed, a Pega case, an AVP authorization decision, and a dashboard. With training, you will tra

📌 Consultant Global Employer Services Technology Center Gestc Tier 2 Product Support & Technology Operations Professional Hyderabad
🏢 Deloitte
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