Jwala Diamonds & Jewellers is looking for a Customer Relationship Executive (CRE) to build solid relationships with customers, provide excellent service, and support customer engagement and sales activities.
The ideal candidate should have positive communication skills, a customer-friendly attitude, and the ability to understand customer requirements and provide appropriate assistance.
Key Responsibilities
Welcome and assist customers visiting the showroom.
Understand customer requirements and provide a personalized shopping experience.
Maintain customer information and update records in the CRM system.
Inform customers about new collections,
promotions, offers, and showroom events.
Coordinate with the sales team to ensure smooth customer handling.
Follow up with customers after purchases to ensure satisfaction.
Requirements
Education: Plus Two / Graduate; candidates with relevant experience will be preferred.
Experience: 1–3 years in customer relationship management, retail, jewellery or a related field is preferred.
Excellent verbal communication and interpersonal skills.