Job Title
Incident Manager
Job Description
So, who are we?
IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions – built on scale, trust, and proof. We didn't pivot to innovation; it's how we've always operated. What that means for the people who work here is real: genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.

The bar is high – bring a curious and forward-thinking mindset and we'll give you the platform to define what comes next.

Join us at IG – the future gets built here.

Your team
As an Incident & Problem Manager at IG, you will be responsible for responding to mission-critical issues which affect IG’s financial, reputational, and regulatory standing. The role has high visibility and broad scope, allowing you to learn and become responsible for IG’s business, systems, and priorities.



You will work with highly skilled teams on industry-leading technology to deliver the best outcomes for IG’s customers and stakeholders.

Your role in the Team's Success
Your primary responsibility will be to manage the full incident lifecycle from rapid severity assessment through to resolution and post-incident review while simultaneously driving the Problem Management process to reduce IT risk and improve service stability. By identifying root causes, managing risks in ServiceNow and Jira, and coordinating cross-functional resolver groups, you will help maintain operational excellence across IG’s mission-critical platforms.
Your role is integral to ensuring transparent, timely communication reaches senior stakeholders during incidents and that lessons learned translate into lasting improvements across the function.

What you'll do
• Quickly assess incident severity, coordinate resolver groups, chair war rooms and major incident calls, and deliver transparent, accurate communications to senior managem

📌 Incident Manager Bengaluru
🏢 Ig Group
📍 Bengaluru