Job ID: 41920 | Location: Airoli, Maharashtra, India | Work Model: Hybrid

Manage Control Tower Operations to minimize customer escalations through effective transport visibility and proactive mitigation actions.

Responsibilities

• Manage Control Tower functions in accordance with the shifts as per time zones.

• Strategic Transportation Oversight: Monitor shipment integrity using advanced tracking technologies like SAP, 4Kites, establish early-warning systems through predictive analytics and ensure vendor accountability against established service level agreements.

• Risk Management and Mitigation: Implement proactive risk visualization, anticipate potential disruptions throughout the transportation network, and drive strategic risk mitigation initiatives to prevent escalations and minimize corrective actions.

• Performance Analytics and Optimization:



Execute in-depth analysis of critical KPIs including OTIF while generating actionable business intelligence through comprehensive reports and interactive dashboards.

• Stakeholder Engagement and Communication: Foster proactive communication with internal stakeholders through a well-defined RACI matrix, while actively participating in Business Unit meetings to ensure strategic alignment.

• Continuous Improvement Leadership: Champion process improvement initiatives through root-cause analysis of transportation incidents, optimize resolution efficiency through AI integration, and cultivate a customer-centric service culture emphasizing cross-functional collaboration.

📌 Process Associate Navi Mumbai
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