Job Purpose
The Senior Network Engineer is responsible for managing, monitoring and supporting the enterprise network infrastructure for the MGN Bangalore site, ensuring high availability, performance and security for onsite and remote users. The role covers network operations, incident resolution, proactive monitoring, reporting, compliance validation and close collaboration with the Group Network Team to maintain agreed service levels and uptime. The position also participates in troubleshooting, infrastructure maintenance, technology upgrades and weekend or public holiday support as per the operational roster.
Key Result Areas
Network Operations and Support
• Manage and support LAN, WAN, wireless, internet and site connectivity for MGN Bangalore.
• Provide end-to-end network support for onsite and remote users.
• Ensure network availability and uptime in line with agreed SLAs.
• Monitor network performance and proactively identify potential service issues.
Network Monitoring and Reporting
• Prepare and publish daily network link utilisation reports.
• Review network health,
bandwidth consumption and capacity trends.
• Monitor alerts from network management platforms and take corrective action.
Incident and Problem Management
• Troubleshoot routing, switching, wireless and user connectivity issues.
• Participate in major incident resolution, technical investigation and root cause analysis.
• Coordinate with vendors, service providers and internal teams for timely resolution.
• Document network incidents, resolutions and preventive actions for future reference.
Compliance and Security Operations
• Validate CMDB records for all network infrastructure devices.
• Perform ArcSight log validation for network devices and follow up on exceptions.
• Ensure compliance with Information Security policies, audit requirements and applicable standards.
• Support vulnerability remediation and network security initiatives.