At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application setting support, IT infrastructure setting management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.

Job Description

Title: Implementation Analyst

The Implementation Analyst will be responsible for supporting recent client on-boarding operations. Establishing billing access, account creations, coding, and invoice retrieval. Gathering and analyzing customer data for pre and post implementation activities. The analyst will work closely with the vendors, clients and internal groups.

Responsibilities:

On-boarding: 30%

• Support the implementation process, from kick-off to completion

• Create, modify and update the vendors and accounts for each client

• Define hierarchies,



allocate the costs and parsers to accounts

• Manage the billing settings and retrieval methods

• Co-ordinate with clients, vendors, Operations, Audit and Production teams

• Gather invoices by email/phone and upload

Billing access: 30%

• Foster positive relationships with key vendors to facilitate effective communication,

billing access and issue resolution

• Understands telecom billing concept and practices

• Act as a liaison between Bruin's clients and vendors

• Register the accounts in vendor portals to obtain portal and e-billing access

• Manage customer requests and escalations

• Track disputes and follow through to achieve the desired results on time

Reporting and Documentation:20%

• Maintain a shared and easily accessible repository of Vendor Contact Information,

Escalation Listings, and Portal Access

• Track and report on vendor engagement activities, including the status

📌 Ssspl Implementation Analyst Navi Mumbai (India)
🏢 South Star Software Private
📍 India