As a Lead Tech Support Specialist here at Honeywell, you'll be a key player in ensuring the seamless operation of Honeywell's IT systems. As the lead specialist, you'll be responsible for overseeing and coordinating support activities, providing technical expertise, and collaborating closely with cross-functional teams to resolve complex issues. Your in-depth knowledge and problem-solving skills will be instrumental in maintaining our technology infrastructure. Your expertise will be valued, and your contributions will shape the future of our IT support.
In this role, your expertise will ensure the uninterrupted flow of information and the efficiency of our IT systems, which are the lifeblood of our operations. You will be at the forefront of solving complex technical challenges and making critical decisions that directly impact our ability to innovate, compete, and serve our customers. Your leadership and technical acumen will drive excellence in IT support, enabling Honeywell to maintain its reputation as a global leader in technological advancement.
Join us and be the driving force behind our continued success.
Responsibilities
Key Responsibilities
• Provide technical support and guidance to customers and internal teams
• Lead and manage a team of support specialists
• Collaborate with crossfunctional teams to address technical challenges and resolve issues
• Develop and implement processes and procedures to improve support efficiency and effectiveness
• Identify training and development needs for support specialists and facilitate skill enhancement
Qualifications
YOU MUST HAVE
• 5+ years of experience in IT customer support or a related role.
• Robust technical skills and knowledge of IT hardware and software.
• Exceptional problem-solving skills and a dedication to excellent customer service.