Front Desk Receptionist – Hospital Industry
Location: Mumbai -Thane
Industry: Healthcare / Hospital
Experience : Freshers / Experience Both can apply.
Shifts : Rotational & Night Duty
Job Summary:
We are looking for a friendly, skilled, and patient-focused Front Desk Receptionist to manage the hospital reception and provide excellent assistance to patients and visitors.
Key Responsibilities:
Welcome and assist patients, attendants, and visitors at the hospital reception.
Handle patient registration, appointment scheduling, and enquiries.
Manage OPD/IPD front desk activities and coordinate with relevant departments.
Provide accurate information regarding doctors, appointments, departments, and hospital services.
Handle incoming calls and direct them to the appropriate departments.
Coordinate with doctors, nursing staff, billing, pharmacy, and other hospital departments.
Maintain patient records and ensure accurate data entry in the hospital system.
Assist patients with billing, reports, insurance-related queries, and other front-office requirements.
Manage patient feedback and escalate concerns to the concerned department.
Maintain a professional and welcoming reception area.
Follow hospital policies, procedures, and patient confidentiality guidelines.
Requirements:
Graduate / HSC preferred.
0–3 years of experience in Front Desk / Reception / Hospital or Healthcare industry preferred.
Positive communication and interpersonal skills.
Basic computer knowledge and familiarity with hospital software/HRMS preferred.
Pleasant personality with a patient and service-oriented approach.
Ability to work in rotational shifts.
Ability to handle multiple tasks in a rapid-paced hospital environment.
Key Skills:
Patient Handling
Front Desk Management
Appointment Scheduling
OPD/IPD Coordination
Customer Service
Communication Skills
Hospital Operations
Computer Knowledge
Coordination & Follow-up
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
Provident Fund
Work Location: In person
📌 Front Desk Receptionist Thane
🏢 HVS
📍 Thane