A telecaller in the jewellery industry promotes gold, diamond, and lab-grown gems over the phone, drives showroom visits, and manages client relationships using tools like a CRM System. [1]Key Responsibilities
Outbound & Inbound Calling: Call new leads, prospective buyers, and past clients to share details about recent collections, seasonal arrivals, and festive offers.
Lead Generation & Conversion: Turn phone inquiries and digital leads into actual store visits and sales opportunities for the showroom.
Product & Scheme Promotion: Explain pricing, gold rates, diamond specifications, and monthly investment schemes clearly.
Customer Support & Follow-ups: Update clients on custom jewellery orders, repair statuses, and payment reminders.
Database Management: Record customer preferences, feedback, and call outcomes accurately in the CRM software.

Requirements & Qualifications
Experience: 0 to 3 years of background in telecalling,



customer service, or retail sales (prior experience in the gems and jewellery sector is a strong advantage). [1]
Communication Skills: Polite, premium, and qualified telephone manner with fluency in English and regional languages (such as Hindi, Tamil, or Malayalam depending on the region).
Product Knowledge: Basic familiarity with jewellery terminology, types of gold/diamonds, and customer preferences.
Target-Oriented: Ability to meet daily and monthly calling, lead generation, and showroom footfall targets.

Job Types: Full time, Permanent

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:
Cell phone reimbursement
Health insurance
Provident Fund

Experience:
total work: 3 years (Required)

Work Location: On the road

📌 Tele Caller South West Delhi
🏢 adriyana solutions
📍 South West Delhi