Job Summary

We are looking for a professional and customer-focused Client Support Specialist to handle customer interactions, manage appointments, and provide timely solutions to customer queries. The ideal candidate should have excellent communication skills, a helpful attitude, and the ability to handle multiple customer requirements efficiently.

Key Responsibilities
Handle customer interactions through phone calls and other communication channels.
Understand customer requirements and provide appropriate information and assistance.
Respond to customer queries professionally and resolve issues in a timely manner.
Schedule and book appointments based on customer requirements and availability.
Confirm, reschedule, and follow up on appointments when required.
Maintain accurate records of customer details, appointments, and interactions.
Coordinate with the concerned team to ensure smooth appointment scheduling and service delivery.
Follow up with customers regarding pending queries, appointments, or requests.
Ensure customers receive timely updates and accurate information.
Handle customer concerns politely and escalate complex issues to the appropriate team.
Maintain a positive and qualified relationship with customers.




Ensure a smooth customer experience from initial interaction through appointment completion.
Maintain confidentiality of customer information and records.

Required Skills
Excellent verbal and written communication skills.
Solid customer-handling and interpersonal skills.
Valuable listening and problem-solving abilities.
Ability to handle customer queries patiently and professionally.
Good organizational and time-management skills.
Comfortable handling calls and customer interactions.
Basic computer knowledge and familiarity with MS Office.
Ability to manage multiple appointments and tasks efficiently.
Positive attitude and customer-focused approach.

Preferred Candidate
Candidates with experience in customer support, client handling, appointment booking, front desk, telecalling, or customer service will be preferred.
Candidates should be comfortable communicating with customers over calls.
Solid communication and relationship-building skills are essential.

Key Performance Areas
Customer query resolution
Appointment booking and management
Customer follow-up
Accurate customer record maintenance
Timely response to customer requests
Overall customer satisfaction

Pay: ₹20,000.00 - ₹28,000.00 per month

Work Location: In person

📌 Sr Client Support Specialist Noida
🏢 PLACEMENT CATALYST
📍 Noida