​About the Role ​Magicframes is looking for an enthusiastic, customer-oriented Customer Care Executive to join our support team. In this role, you will act as the first point of contact for our customers, resolving queries, handling orders, and ensuring a seamless customer service experience. ​Key Responsibilities ​Customer Interaction: Handle incoming calls, emails, and chat inquiries regarding products, orders, and services in a timely and qualified manner. ​Issue Resolution: Resolve customer complaints, general questions, and technical issues efficiently to maintain high customer satisfaction. ​Order Management: Assist customers with order status updates, payments, changes, and return/refund requests. ​Product Assistance: Explain product features, pricing, and service terms clearly to customers. ​Record Keeping: Maintain accurate records of customer interactions, transactions, feedback, and logs in the database/CRM system. ​Team Collaboration:



Escalate complex issues to senior team members or management when necessary. ​Candidate Qualifications & Eligibility ​Minimum Educational Qualification: 10th Pass, 12th Pass, or Any Graduate Degree. ​Experience: Freshers and experienced candidates (0–2 years) are welcome to apply. ​Skills Required: ​Strong verbal and written communication skills in [Languages required, e.g., English, Hindi, Local Language]. ​Good active listening and problem-solving abilities. ​Basic computer literacy (MS Office, web browsing, data entry). ​Polite, patient, and customer-centric attitude. ​Benefits & Work Culture ​Starting Salary: ₹15,000/- per month. ​Performance-based bonuses and incentives. ​Transparent career progression and learning.

Pay: ₹15,000.00 - ₹29,000.00 per month

Perks:
Paid time off

Work Location: In person

📌 Customer Care Executive Kochi (India)
🏢 Magicframes cinemas
📍 India