Key Responsibilities
Monitor and evaluate sales calls, sales interactions to ensure quality, compliance, and sales effectiveness.
Assess adherence to sales scripts, objection handling, product knowledge, and closing techniques.
Identify quality gaps, defects, and prospects for improvement in sales performance.
Provide transparent, timely, and constructive feedback to sales advisors.
Conduct root cause analysis on quality issues and recommend corrective and preventive actions
Partner with sales managers, trainers, and operations teams to improve conversion rates and overall performance.
Participate in calibration sessions to maintain consistency in quality scoring.
Support internal and external quality audits.
Maintain accurate documentation, reports, and dashboards related to quality evaluations.
Track quality trends and share insights to support continuous improvement initiatives.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Quality Auditor Noida
🏢 Rupeeq
📍 Noida