Receive customers visiting the service center and understand their service requirements.
Post-Service Follow-Ups (PSF): Conduct feedback calls after vehicle servicing to record customer ratings, comments, and suggestions
Complaint & Issue Handling: Listen to client concerns, log complaints into the CRM/DMS (Dealer Management System), and coordinate with the workshop manager for prompt resolution
Schedule and confirm vehicle service appointments.
Make reminder calls to customers for periodic maintenance and upcoming services.
Coordinate with Service Advisors, technicians, and other departments to ensure smooth service delivery.
Keep customers informed about vehicle inspection, repair status, additional work, and expected delivery time.
Follow up with customers after vehicle delivery to confirm satisfaction.
Conduct customer satisfaction calls and collect feedback.




Handle customer complaints professionally and coordinate with the concerned department for resolution.
Maintain accurate customer and vehicle records in the CRM/DMS system.
Promote service packages, periodic maintenance, accessories, extended warranty, and other after-sales products when applicable.
Conduct follow-up calls for missed appointments and inactive/lost customers.
Monitor customer satisfaction scores and work toward improving service experience.
Prepare daily/weekly reports related to appointments, follow-ups, customer feedback, and complaints.
Ensure proper documentation and compliance with dealership/service-center procedures.

Pay: ₹15,000.00 - ₹20,000.00 per month

Advantages:
Provident Fund

Work Location: In person

📌 Customer Service Executive Edappally
🏢 KUN Capital Automotive
📍 Edappally