Key Job Responsibilities of Customer Service Executive :

Handle customer enquiries through phone, email and WhatsApp regarding shipments, deliveries and courier services.

Track shipments and provide customers with accurate delivery status and updates.

Coordinate with delivery executives, operations teams, branches and hubs to resolve delivery-related issues.

Handle complaints related to delayed, misrouted, damaged or undelivered shipments.

Follow up on pending deliveries, re-attempts, address issues and customer requests.

Coordinate with customers for address confirmation, delivery instructions and other shipment requirements.

Maintain proper records of customer calls, complaints, queries and resolutions.





Escalate unresolved or critical customer issues to the concerned supervisor/operations team.

Ensure timely follow-up with customers until the issue is resolved and closed.

Assist customers with information regarding courier charges, services, pickup/delivery timelines and procedures.

Maintain skilled communication and ensure a positive customer experience.

Coordinate with the sales/operations team when required for customer or shipment-related requirements.

Pay: ₹18,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Executive Mumbai
🏢 TRANSPEAK COURIER & LOGISTICS
📍 Mumbai