Other Details :
Role: L1 Support (Tally & TSplus)
Experience: 1 to 2 years minimum
Working Hours: 24x7 Rotational Shift (5 Days Working / 2 Roster Week Offs)
Mandatory Key Skills - Tally and TSplus support
Responsibilities:
Handle day-to-day L1 support for Tally, including installation, multi-user setup, and data sync issues.
Assist with TSplus configuration, user access, remote desktop connections, and user management.
Troubleshoot server-side printing issues, including printer redirection, print spooler errors, and cases where users are unable to print from the server.
Troubleshoot basic networking and Windows Server connectivity issues for users.
Log and update support tickets,
escalating higher-level issues to L2/L3 when needed.
Communicate clearly with end-users to resolve queries promptly.
Requirements:
1 to 2 years of relevant hands-on support experience with Tally and TSplus/RDP setup.
Practical experience troubleshooting server-side printer redirection and remote printing issues.
Working knowledge of Windows Server environments and networking basics.
Comfort working in a 24x7 rotational shift setting (5 days working with 2 roster week offs).
Robust troubleshooting ability and transparent communication skills.
Work Location: In person
📌 Windows Server Administrator Noida
🏢 i2k2 Networks
📍 Noida
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