Experience: Minimum 3 years in Hospitality Operations
About the Role
We are looking for a proactive and capable Operations Manager to oversee the day-to-day functioning of a premium resort in Wayanad.
The role requires a hands-on skilled who can maintain operational standards, lead the team, develop new staff and ensure a consistently high-quality guest experience.
Key Responsibilities
Oversee daily resort operations and coordinate across departments
Ensure established service and operational standards are consistently maintained
Supervise, train and onboard staff according to the resort’s systems and standards
Manage guest relations and ensure a high level of guest satisfaction
Address guest concerns professionally and coordinate timely resolutions
Identify operational gaps and take preventive action before they become issues
Coordinate with Front Office, Housekeeping, F&B;, Maintenance and other departments
Monitor staff performance, discipline and daily responsibilities
Conduct regular operational briefings and provide feedback to the team
Work with management to improve service quality and operational efficiency.
The Ideal Candidate
We are looking for someone who is:
Proactive, disciplined and dependable
Smart, observant and solution-oriented
Confident in managing people and guest interactions
Able to make sound decisions independently
Calm and effective under pressure
Comfortable taking ownership and being hands-on when required
Naturally attentive to detail and service quality
The ideal candidate should be someone who can anticipate problems and prevent them before they affect the guest experience, rather than simply reacting when issues arise.
Previous experience in a premium resort, luxury hotel or similar hospitality environment will be an advantage.
Pay: ₹25,000.00 - ₹35,000.00 per month
Perks:
Cell phone reimbursement
Commuter assistance
Flexible schedule
Food provided
Paid sick time
Paid time off