At the Front Desk:
Meet and Greet customers as soon as they arrive.
Answer, screen and forward incoming calls as necessary.
Handle club membership inquiries
Handle birthday party inquiries- complete lifecycle
Ensure client payments are cleared on time from members/ coaching parents.
Maintain customer directories and records on MS Teams.
Maintain customer data by following procedure, maintaining attendance and issuing day passes.
Support continuity among work teams by documenting and communicating actions, irregularities and continuing needs.
Contribute to team effort by accomplishing related results as needed.
Updating business calendar with pay and play schedule bookings.
Performing other duties such as filing membership forms and accompanying data, photocopying, transcribing and emailing relevant information to members and the management.
Maintain receipts & records for all business transactions.
Maintaining and identifying irregularities in invoices.
Assisting the managerial team during events and tournaments. Collecting data for potential customers.
Maintain strict adherence to safety protocols for guests and staff.
Ensure all sports facilities and amenities meet health, safety, and hygiene regulations.
Address guest concerns promptly and strive to enhance their overall experience.
Assist in preparing facilities for events, tournaments, and training sessions.