08 Oct
|
JL Intellicore
|
Chennai
08 Oct
JL Intellicore
Chennai
Assign and Distribute everyday allocations to DAs and ensue TAT adherence
Guide the UDS team, including workload allocation and daily prioritization.
Act as the process SME and support the team with process related queries and complex cases.
Monitor Quality, reopens, rejections, backlog and maintain Gsheet on every day basis.
Perform RCA for quality/TAT issues and implement corrective actions.
Coordinate with Internal stakeholders and provide regular process updates.
Should perform partial QC and maintain the quality standards
Collaborate in Conducting training, refresher sessions and support current hire onboarding.
Collaborate in Maintaining process documentation, SOPs and operational trackers.
Should have prior SME/SPOC or team handling experience in operations.
Pay: ₹10,000.00 - ₹20,000.00 per month
Perks:
Paid time off
Provident Fund
Work Location: In person
📌 Sme Subject Matter Expert Chennai
🏢 JL Intellicore
📍 Chennai