TIVORA is a Kerala-based consumer electronics brand under Karat Group International Pvt. Ltd., focused on delivering smart, reliable, and value-driven technology products, including Smart TVs and entertainment solutions.
We are looking for a Customer Care Executive – After-Sales Service to handle customer queries, complaints, service requests, and follow-ups, ensuring a smooth and positive customer experience after purchase.
Job Responsibilities
Handle customer calls and enquiries related to after-sales service and product support.
Register and manage customer complaints and service requests.
Understand customer issues and provide appropriate assistance or guidance.
Coordinate with service technicians and service centres.
Provide customers with updates regarding their service requests and repair status.
Maintain accurate records of customer complaints, service requests, technician visits, and resolutions.
Escalate unresolved or critical complaints to the concerned supervisor or service team.
Requirements
0–2 years of experience in customer care, after-sales service, customer support, or a related field.
Freshers with positive communication and customer-handling skills are welcome to apply.
Pay: Up to ₹18,000.00 per month
Perks:
Cell phone reimbursement
Work Location: In person
📌 Customer Care Executive Kozhikode (India)
🏢 Karat Group International
📍 India
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