Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email. Activities include recognition, research, isolation, resolution, and follow-up steps.
typically, the Analyst level participates in a supportive role by acting as a liaison between customer and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
Shift: Rotational shift. Qualification: Graduate with minimum 6 months experience in a technical support role
basic MS troubleshooting.
Basic computer knowledge.
Basic TS on networking.
Basic technical skills for troubleshooting on issues related to computers.