Product Support Executive

Experience: Minimum 1 Year
Location: Bangalore
Employment Type: Full-Time
Work Mode: Work from Office

We are looking for a Product Support Executive with a minimum of 1 year of experience to join our team. The ideal candidate should have positive communication skills, solid problem-solving abilities, and an understanding of product and customer support.

Key Responsibilities
Handle customer queries related to products and services.
Understand and troubleshoot product-related issues.
Provide accurate and timely resolutions to customers.
Coordinate with technical and internal teams for issue resolution.
Track and follow up on open customer issues until closure.
Maintain proper records of customer interactions and reported issues.
Escalate complex technical issues to the relevant teams.
Ensure customer satisfaction through effective support.
Follow defined support processes,



quality standards, and SLAs.

Requirements
Minimum 1 year of experience in Product Support, Technical Support, Customer Support, or a related role.
Positive written and verbal English communication skills.
Strong troubleshooting and problem-solving skills.
Basic knowledge of software/products and support tools.
Good customer-handling and interpersonal skills.
Ability to work effectively in a team environment.

Interested Candidates

Interested candidates can share their updated resume or contact the HR team for further details.

HR Contact: +91-XXXXXXXXXX]

Location: Bangalore

Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits:
Provident Fund

Work Location: In person

📌 Product Support Executive Bengaluru (India)
🏢 Foiwe Info Global Solutions
📍 India