Job Summary

The Front Office Associate/Executive is responsible for handling guest arrivals, departures, reservations, guest queries, and day-to-day front desk operations while providing friendly and skilled service.

Key Responsibilities
Welcome and greet guests with a qualified attitude.
Handle check-in and check-out procedures.
Manage room reservations, cancellations, and modifications.
Handle guest queries, requests, and complaints politely.
Maintain accurate guest records and front office documents.
Coordinate with Housekeeping, F&B;, Maintenance, and Accounts departments.
Handle cash, card payments, and basic billing as required.
Prepare shift reports and handover reports.
Monitor room status and ensure proper coordination for room allocation.
Answer telephone calls, emails, and guest enquiries.
Maintain cleanliness and skilled appearance of the front desk.
Follow hotel policies, SOPs, and safety procedures.




Ensure proper shift handover to the next team member.

Required Skills
Valuable communication and interpersonal skills.
Basic computer knowledge.
Knowledge of hotel PMS is an advantage.
Good customer-service attitude.
Ability to handle guests calmly and professionally.
Basic knowledge of hotel operations.
Ability to work in rotational shifts, including night shifts.

Qualification & Experience
Minimum 12th pass / Diploma / Degree in Hotel Management preferred.
0–2 years of experience in Front Office/Reception.
Freshers with good communication skills may also be considered.
Interested candidate can share their CV on +91-XXXXXXXXXX

Pay: ₹11,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Front Office Associate / Executive Mussoorie (India)
🏢 InHoCo (Independent Hotels Company ) Hotel Shiva Continental
📍 India