We are looking for a qualified and detail-oriented Customer Support Coordinator to manage key client relationships and coordinate orders between customers, production, and logistics teams.
Key Responsibilities:
Act as the primary point of contact for VIP/high-value clients.
Receive, process, and track customer orders from inquiry to delivery.
Coordinate customer requirements with the production team.
Ensure production timelines align with client delivery schedules.
Provide regular updates on order status, dispatch, and delivery.
Resolve customer issues, complaints, and production-related delays.
Coordinate with logistics teams to ensure accurate and timely deliveries.
Maintain accurate order records and documentation.
Requirements:
2–5 years of experience in customer support, customer success, account management, or production coordination.
Excellent verbal and written communication skills.
Robust client relationship and problem-solving abilities.
Experience in manufacturing, logistics, supply chain, or warehouse operations preferred.
Positive knowledge of ERP systems and Microsoft Excel.
Strong organizational skills and attention to detail.
Ability to work effectively under pressure and manage multiple orders simultaneously.
Pay: ₹300,000.00 - ₹700,000.00 per year
Work Location: In person
📌 Customer Support Co Ordinator Gurugram
🏢 DJ's Printer's
📍 Gurugram
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