Assistant General Manager – Service Operations

Sri Lakshmi Automobiles World | Salem, Tamil Nadu | Full-Time

About the Role

Sri Lakshmi Automobiles World is looking for an experienced Assistant General Manager to oversee and improve the operations of multiple Ashok Leyland Authorized Service Centres.

The ideal candidate should have solid commercial vehicle service experience, leadership skills and the ability to manage workshop operations, teams and business performance.

Key Responsibilities
Manage overall operations of multiple Ashok Leyland Authorized Service Centres
Monitor workshop revenue, profitability and business targets
Improve technician productivity, bay utilization and service efficiency
Lead and guide Works Managers, Service Managers and technical teams
Monitor service quality and ensure timely vehicle delivery
Handle customer concerns and improve customer satisfaction
Review daily, weekly and monthly MIS reports
Identify operational gaps and implement corrective actions
Ensure compliance with Ashok Leyland service processes and standards
Coordinate with Parts, Warranty, CRM and Accounts teams
Support business growth and process improvement across service centres

Candidate Profile
Diploma or B.E.



in Mechanical / Automobile Engineering
10–15 years of experience in Commercial Vehicle Service
Minimum 5 years of experience as a Works Manager in an Ashok Leyland Authorized Service Centre
Strong workshop and team management experience
Good knowledge of service operations, productivity and revenue management
Strong leadership, communication and problem-solving skills
Willingness to travel between service centre locations

Salary and Benefits
Salary: Attractive and negotiable based on experience
Performance incentives
PF and ESI as applicable
Growth opportunities opportunities

Location

Salem, Tamil Nadu

Interested candidates with relevant Ashok Leyland Service experience may contact:

+91-XXXXXXXXXX
Operational Head
Sri Lakshmi Automobiles World

Pay: From ₹50,000.00 per month

Advantages:
Cell phone reimbursement
Food provided
Internet reimbursement
Leave encashment
Paid sick time
Paid time off
Provident Fund

Experience:
Works Manager / Cluster Manager: 10 years (Preferred)

Location:
Salem, Tamil Nadu (Salem) (Preferred)

Willingness to travel:
50% (Preferred)

Work Location: In person

📌 Assistant General Manager Ashok Leyland Service Salem
🏢 Sri Lakshmi Groups
📍 Salem