Monitor OFC network incidents and service tickets across shifts, coordinate with field restoration teams, and ensure every outage is tracked from first alert through restoration and closure. Maintain accurate TT updates, escalation records, client communication, shift handovers and daily operational MIS. Follow SLA and MTTR timelines, support preliminary fault analysis, arrange field teams based on priority, collect restoration details and RCA inputs, and keep pending issues visible until complete resolution.
NOC Operations
OFC Network Monitoring
Ticket / CRM Management
Incident & Escalation Handling
SLA / MTTR Tracking FRT Coordination
Basic OTDR & Fiber Fault Understanding
Shift Handover MS Excel / MIS Reporting
Client Communication
RCA Documentation
Pay: ₹30,000.00 - ₹36,000.00 per month
Perks:
Cell phone reimbursement
Health insurance
Application Question(s):
Willingness to work in rotational shift?
Have you worked on ticketing system? If yes which?
Are you aware of SLA or MTTR in telecom?
Do you have knowledge of OTDR reading? Do you know about loss acceptance limit in telecom?
Have you done root cause analysis for loss of connectivity?
Experience:
optical fiber networking: 2 years (Required)