Customer Service Advisor

Location: Sunrise Business Park, Thane, Mumbai
Job Type: Full time | Work from Office
Experience: 0–2 Years
Qualification: HSC / Graduate in any discipline
Salary: ₹2 – 4 LPA
Working Days: 5 Days a Week
Shift: Day Shifts Only
Operational Window: 9:30 AM – 9:30 PM

Job Overview

We are looking for a Customer Service Advisor to handle customer queries and provide professional and efficient support through voice and email channels.

Key Responsibilities
Handle inbound customer calls and respond to customer emails.
Resolve customer queries efficiently and professionally.
Maintain accurate records of customer interactions.
Ensure high customer satisfaction (CSAT) scores.
Deliver excellent customer service.
Meet defined KPIs, SLAs, quality, productivity, and turnaround-time targets.




Follow company processes and maintain service quality standards.

Candidate Requirements
Robust English communication skills.
Good customer-handling and problem-solving skills.
0–2 years of experience in customer service, voice, chat, or email support.
BPO / call centre experience will be preferred.
International call centre experience will be an added advantage.
Ability to work in rotational day shifts.
Willingness to learn and adapt in a fast-paced workplace.

Benefits
Health Insurance
5-Day Working Week
Career Growth Opportunities

Interested candidates can apply with their updated resume.

Pay: ₹15,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Customer Service Agent Thane
🏢 DirectUsHr Services
📍 Thane